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General Services Evaluation
General Services Survey
ACN Student ID
This question is OPTIONAL. If you wish to be anonymous, please do not provide your student ID.
Q1 Facilities
Please indicate for each statement how accurately it reflects the extent to which you agree or disagree which each statement below.
Not Answered
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The current fit and finish of the furnishings (e.g. walls, chairs, desks) of ACN is acceptable to me.
There are sufficient real books at the ACN Library (located in Wynyard Green building)
The computing equipment at ACN is suitable.
Q2 Services
Please indicate for each statement how accurately it reflects the extent to which you agree or disagree which each statement below.
Not Answered
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I am aware of the free ACN academic support service.
I know who to talk to, to get additional academic support outside the classroom.
I am aware of the internship service which may improve my employment chances after I graduate.
Enrolling at ACN was easy
I am aware of the extended payment plan option at ACN to make payments easier
I am generally happy with the level of service provided by the staff at reception
Q3 Experience
Please indicate for each statement how accurately it reflects the extent to which you agree or disagree which each statement below.
Not Answered
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I feel ACN offers me a more one-to-one educational experience than I could get at TAFE or University.
My actual experience at ACN is what I expected from the promotional material.
As a domestic student, I find FEE HELP to be useful to me.
Q4 Webpages & Portal
Please indicate for each statement how accurately it reflects the extent to which you agree or disagree which each statement below.
Not Answered
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I have used StudentOnLine
I have used the La Trobe Online library
The website offers me useful information
I find it easy to navigate the website.
I am a regular user of the ACN website
The student portal is useful
Q5 Overall
This is a ranking question. Rank the items below from 1 to 7, where 1 is the highest rank, and 7 is the lowest. Please select an item for each of the ranks.
Not Answered
7
6
5
4
3
2
1
Q5(a)
CBD location
Q5(b)
Convenience of evening lectures
Q5(c)
Employment services
Q5(d)
La Trobe brand
Q5(e)
'Intimate' nature and atmosphere of ACN compared to a large university campus
Q5(f)
Number of students in lectures
Q5(g)
Number of students in tutorials
Q6 Comments
What, in your opinion, would make your experience at ACN better?
0/2000
Why did you choose to study at ACN?
Not Answered
Class Sizes
CBD Location
Lecturers
Flexible Timetable
Fast-track Option
La Trobe brand
UAI / Entry levels
Agent advice
Fees
Type of courses
Family / Friends advice
UAC
Reputation of ACN
Staff member of ACN
Double major option
Ranking of La Trobe
Facilities
Internship possiblities
Future career prospects
Level of courses at ACN
OTHER
How did you hear about ACN?
Not Answered
Education Agent
Family / Friend
Newspaper / Magazine
Good Universites Guide
UAC
Education Exhibition
Careers Advisor
Reputation
Other
Please comment if you chose 'Other'
If asked, I would recommend ACN to a friend or a family member interested in studying business
Not Answered
Yes
No
I have recommended a friend or family member in the past 12 months
Not Answered
Yes
No
If you wouldn't recommend ACN, why not?
0/60
